Shipping & Processing Policy | Chicago Outdoor Living


Chicago Outdoor Living offers free Shipping for all items that can be shipped via parcel services with in the continental United States.  Orders for in-stock merchandise are generally delivered within 3-7 business days.   If your delivery address is in a non-contiguous U.S. state or territory (Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands), or another country, a flat rate shipping fee and/or restrictions may apply.    
Standard Shipping flat rates are:

  • Standard Shipping (Continental U.S.) $14.95 Flat Rate
  • Standard Shipping (Non-contiguous U.S. state) $30 Flat Rate
  • Standard Shipping (Canada) $30 Flat Rate

Some of  our larger and heavier products cannot be delivered via parcel services and require delivery via Truck or Freight.   The Standard Freight Delivery charge is a flat charge per delivery and will be reflected during the checkout process and applied to your final order total.  


Standard Freight Delivery

Standard Freight Delivery is typically 1-3 weeks from the date an order is processed, but may vary depending on the location of your residence. Standard Freight Deliveries are scheduled between 8AM and 5PM within a four hour window. Items are unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Unpacking, placement, packaging removal and assembly are not included.  The minimum fee for Standard Freight Delivery is $125.    Standard Freight rates are:

  • Standard Freight (Continental U.S.) – $150
  • Standard Freight (Non-contiguous U.S.) – $225
  • Standard Freight (Canada) – $225


White Glove Freight Delivery 

White Glove Freight delivery is typically 1-3 weeks from the date an order is processed.   The delivery professionals will bring the item into your home or to your outdoor living space, place it where you want it, inspect it and remove packaging materials as needed. In-Home deliveries are typically made two weeks from the date of shipment between 8AM and 5PM Mon-Fri. There is a four hour window for delivery. The minimum fee for White Glove Freight Delivery is $200 per shipment.  White Glove Freight Delivery does not include assembly.

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